If you have any questions or concerns simply email our support team (support@auswebdesign.com.au) using the original point of contact's email address or an email address attached to your company's website. Third-parties such as IT companies must first be authorised by the primary point of contact prior to any of their requests being actioned.
Our operating hours are weekdays, 9-5pm AEST excluding public holidays. Servers are monitored 24/7 to ensure nearly 100% uptime year-round.